Why to set your tables up for entrees
The Dining Experience
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5m 0s
KEY POINTS
In order to give a) guests enough time to enjoy appetizer and b) myself enough time to reset before entrees come, I learn entree average ticket times and track current ticket times. I also track my tables progress on the appetizer.
If entrees are coming out soon, and guests haven't finished the appetizer, I'll leave the appetizer on the table, but I'll often ask if I can clear their appetizer plates to create space.
Two main reasons I pre-bus appetizers:
1) consideration of guests
2) consideration of coworkers
The ideal when entrees are served: The guests have everything they need and can seamlessly start their meal.
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Consider your coworkers
KEY POINTS
Why do I make sure to set the table up (clear app plates, replace silver, second rounds, etc.) to receive the entrees? For all reasons below:
So guests are positioned to seamlessly continue meal.
So whoever runs my food doesn't need to do anything.
So once the food is delivered I can ... -
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KEY POINTS
A guest request is anything they need to start/ continue enjoying their meal. (fork, ketchup, etc)
If an issue arises (missing fork, steak isn't cooked right, etc), I immediately handle it. I DON'T repeatedly apologize and express remorse or echo back the problem and what I intend to...
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How to turn tables
KEY POINTS
Pre-busing entrees helps me move guests through, generate volume, and better scan tables.
I make more sales and thus greater income NOT by identifying tables that are likely to spend more and really investing myself completely into that one table, but by providing attentive service t...
