Consider your coworkers
The Dining Experience
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2m 19s
KEY POINTS
Why do I make sure to set the table up (clear app plates, replace silver, second rounds, etc.) to receive the entrees? For all reasons below:
So guests are positioned to seamlessly continue meal.
So whoever runs my food doesn't need to do anything.
So once the food is delivered I can focus on other tables for a bit.
Only work ethic, competence, and consideration matter in this environment.
Friendship is contingent upon performance.
Up Next in The Dining Experience
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How to handle guest requests
KEY POINTS
A guest request is anything they need to start/ continue enjoying their meal. (fork, ketchup, etc)
If an issue arises (missing fork, steak isn't cooked right, etc), I immediately handle it. I DON'T repeatedly apologize and express remorse or echo back the problem and what I intend to...
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How to turn tables
KEY POINTS
Pre-busing entrees helps me move guests through, generate volume, and better scan tables.
I make more sales and thus greater income NOT by identifying tables that are likely to spend more and really investing myself completely into that one table, but by providing attentive service t...
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How to sell dessert, how not to sell ...
KEY POINTS
I sell dessert the same way I sell appetizers. Would you like me to get you some ice cream? (for example)
If I sell dessert, it's my responsibility to get the table to set up to receive the dessert.
I don't always offer dessert depending on situation. If I need the table for another...
