Why the greet matters
The Dining Experience
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1m 37s
Rapport: a connection of sorts where both parties feel comfortable and are on the same page.
Up Next in The Dining Experience
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Getting drink orders
KEY POINTS
Guests are often more interested in drink recommendations after they've looked over drink selection.
If guests don't need time to look over bar selection and know what they'd like to drink, I put the orders in and often serve waters while waiting on bar to make drinks.
*Be mindful, h... -
Why to sell appetizers
KEY POINTS
Reasons I want every table to get an appetizer:
It's a quick way to get the table temporarily situated - especially if I'm too busy to take orders and/ or kitchen is backed up.
Puts guests more at ease while waiting to order/ receive their entrees.
Increase sales at the table (which w... -
Getting orders after recommendations
KEY POINTS
When taking orders, For you ma'am? And for you sir? What can I get you ma'am? What would you like sir?
*All the nice language you learned growing up ;)I collect menus, AFTER everyone tells me their order so I'm not juggling menus and orders and people's attention.
*If your restaura...
