Please keep in mind...
The Dining Experience
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2m 32s
KEY POINTS
Why do I have a general, flexible template for how I greet tables?
Situations vary and warrant varied responses.
So that my delivery is not so scripted that it sounds robotic and stale.
So that I'm not having to make up something new with every approach.
Up Next in The Dining Experience
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A template for greetings guests
KEY POINTS
If guests just arrived and are at the table exchanging hugs and kisses with their friends OR you're busy diverting a crisis, let them get situated/ get yourself situated before approaching.
Typically, however, try to get to the table within 1-2 minutes of guests sitting down.
When g...
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How to sell appetizers
KEY POINTS
When asking about appetizers, I ask if they'd like me to get them a specific item (or two).
I ask guests if they would like an 'appetizer' because:
'Appetizer' is an undefined, vague label that holds no inherent appeal.
Calamari (for example) sounds more appetizing than the word appe... -
Moving your table towards a decision
KEY POINTS
If I've approached my table multiple times already about ordering to no avail, and I need them to start making some decisions (maybe I need the table or I'm about be get busy with a party), what's one thing I can do?
Approach and offer recommendations.
"Can I offer you some recommenda...
