Reading your table
The Dining Experience
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2m 41s
KEY POINTS
Not every table will move through the dining experience at the same pace. Nor will each table want the same level of interaction. When can I start picking up on this?
When I first approach.
When I drop the appetizer, this is another good opportunity to assess my table. What am I paying attention to in regards to how to proceed?
If they're engaged in conversation, If they haven't touched the menu, If they look attentive with menu put down and looking around for me.
Up Next in The Dining Experience
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Building trust with your tables
KEY POINTS
I build trust through authenticity, reliability, timeliness, and menu/ operation knowledge-base.
My recommendations won't hold much weight if they can't trust me.
What is the simplest way to build trust? Do what you say when you say you'll do it.Understanding the operation allows ...
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Please keep in mind...
KEY POINTS
Why do I have a general, flexible template for how I greet tables?
Situations vary and warrant varied responses.
So that my delivery is not so scripted that it sounds robotic and stale.
So that I'm not having to make up something new with every approach. -
A template for greetings guests
KEY POINTS
If guests just arrived and are at the table exchanging hugs and kisses with their friends OR you're busy diverting a crisis, let them get situated/ get yourself situated before approaching.
Typically, however, try to get to the table within 1-2 minutes of guests sitting down.
When g...
