Getting orders after recommendations
The Dining Experience
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3m 19s
KEY POINTS
When taking orders, For you ma'am? And for you sir? What can I get you ma'am? What would you like sir?
*All the nice language you learned growing up ;)
I collect menus, AFTER everyone tells me their order so I'm not juggling menus and orders and people's attention.
*If your restaurant requires you pick up each menu with each order, then you'll do that.
Start thinking like this: the less you NEED from guests, the BETTER.
Half the job is getting information from guests so you can execute. If you've gotten everyone's orders, you don't need much more from them to do your job. This is good! Thus the sooner we can get orders, the better... without rushing them of course.
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How to give recommendations
KEY POINTS
I offer recommendations as necessary in order to help guests narrow down options and ultimately make a decision they can feel good about.
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How to manage your workflow
KEY POINTS
After taking orders, I first see if there are other orders I can take in my section, then pre-bus, then put in orders.
FULL HANDS IN, FULL HANDS OUT
This is the best way to manage your workflow and get as much done as possible with each trip AND improve the operation of the restauran...
