How to serve entrees
The Dining Experience
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5m 57s
KEY POINTS
Easiest way to get guest's attention when serving entree: announce name of dish.
Your restaurant may require you serve from the left which is what you'll do.
But I typically just serve from the side that makes the most sense (the side guests can see me from, side with greatest opening, etc).
I serve guests as if I'm hugging them so I don't have my forearm/ elbow in their face, so they can see the dish.
When serving entrees, I move things out of the way as necessary. The less I need the assistance of the guest, the better.
After dropping plates, I pause, let them scan the plates, then tell them to enjoy if there are no guest requests.
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KEY POINTS
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Consider your coworkers
KEY POINTS
Why do I make sure to set the table up (clear app plates, replace silver, second rounds, etc.) to receive the entrees? For all reasons below:
So guests are positioned to seamlessly continue meal.
So whoever runs my food doesn't need to do anything.
So once the food is delivered I can ... -
How to handle guest requests
KEY POINTS
A guest request is anything they need to start/ continue enjoying their meal. (fork, ketchup, etc)
If an issue arises (missing fork, steak isn't cooked right, etc), I immediately handle it. I DON'T repeatedly apologize and express remorse or echo back the problem and what I intend to...
