Getting checks
The Dining Experience
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4m 31s
KEY POINTS
What are the only things left on the table when I drop checks?
Linen and glassware
If they are engaged in conversation when I pre-bus (entree plates), I get caught up on other things then approach.
I sometimes have the check ready before asking about the check, but I'm mindful of making them feel rushed.
When asking how we're splitting the check up, I often pull my book out and take notes.
After collecting cards/ cash, I go straight to register and straight back. *I kind of treat this like a guest request.
Up Next in The Dining Experience
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Saying goodbye
KEY POINTS
After dropping the checks, I check with peripheral vision if they've put card out. I don't really want them to see me eager to collect payment.
After collecting cards/ cash, I go straight to register and straight back.
I drop the check, step back, pause, and say, thanks for coming i...
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The server holds the cards
KEY POINTS
The only thing I can control is my performance.
Income generally reflects perceived value contributed to market. I can't extract without contribution.
By letting go of financial outcome, guests hold no power over me.
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Money is a by-product
KEY POINTS
Before blaming the restaurant and its guests, I assess my performance.
For days you really don’t care about the world nor the people in it, try to perform well for the sake of respecting your own standards. Your performance says more of you than it does of the job itself.
Thank you ...
